ITIL v3
Some useful ITIL resources; Developers & Maintainers (OGC) Official Site Official Certification Body (APMG) Summary Process Map (Best Printed on A3) (Requires Personal Information) Best UK Residential Course!
Some useful ITIL resources; Developers & Maintainers (OGC) Official Site Official Certification Body (APMG) Summary Process Map (Best Printed on A3) (Requires Personal Information) Best UK Residential Course!